Guaranty Trust Bank (GTBank) is strengthening its digital banking services through a revamped 737 mobile application as transactions on its established USSD platform decline by almost half. The bank is introducing new features aimed at making smartphone banking more accessible and convenient, particularly for younger Nigerian customers.
According to its parent company, GTCO’s 2025 full-year investor presentation, transactions through the Bank 737 USSD platform fell by 47.5 per cent to 97.4 million in 2025, down from 185.7 million recorded in 2024. The value of transactions also declined by 46.9 per cent to ₦955.4 billion, signalling a significant reduction in activity on the platform.
However, the bank’s separate GTWorld mobile application recorded an increase in activity, with transactions rising by 18.1 per cent to 630.3 million. The figures come as GTBank seeks to expand its app-based banking services through the latest version of its 737 application.
The bank first introduced the 737 smartphone application in September 2017, building on its USSD banking service launched in 2016. Its latest upgrade was announced on November 11, 2026, although the bank has not attributed the decline in USSD transactions to any specific cause.
The revamped application introduces phone-number-based account identification, free virtual naira Mastercard cards and savings tools. It also includes Scan to Pay and instant loan services, expanding the range of financial transactions customers can access through their smartphones.
Despite the decline in USSD usage, GTBank continues to operate both digital banking channels. The latest upgrade reflects its efforts to strengthen its mobile banking offering while providing customers with additional ways to access financial services.