Safaricom adjusts fuliza limits, customers report high access

Safaricom has enhanced Fuliza credit limits for over one million customers, resulting in record-high access and utilization volumes across Kenya. The telecommunications firm shifted to using artificial intelligence (AI) for automated credit and behavioral scoring to review limits dynamically.

This structural adjustment aims to meet emergency customer needs while enlarging transaction margins alongside banking partners NCBA and KCB Bank.Key Drivers of Higher AccessAI Credit Scoring: Automated algorithms now review user lines dynamically based on M-Pesa usage, savings habits, and Credit Reference Bureau (CRB) ratings.

Restructured Cost Matrix: Daily maintenance fees for loans under Ksh 1,000 are waived for the first three days, lowering the barrier to borrowing.Platform Upgrades: A major shift to the Fintech 2.0 core platform increased M-Pesa capacity to 6,000 transactions per second, preventing system downtime during peak overdraft hours.Managing and Checking Adjusted LimitsCustomers seeking to verify or optimize their updated allocations should leverage Safaricom’s official automated channels.

To Check Current Limits: Dial *334# on your mobile line, select Fuliza M-PESA, and choose Check my Limit.To Force an Automated Refresh: Dial *334#, select option 00, and choose Refresh My Limit to prompt the bank’s system to check your recent transaction status.

Official Growth Guidelines: Safaricom maintains that limits cannot be altered manually by customer care agent intervention. Limits scale organically by increasing overall M-Pesa activity, avoiding late payments, and consistently topping up your wallet to clear outstanding balances promptly.