CBK Invites Public Views on Draft Financial Consumer Protection Framework

The Central Bank of Kenya (CBK) has invited members of the public and industry stakeholders to submit comments on the draft Financial Consumer Protection Framework, a proposed set of standards aimed at strengthening consumer safeguards across the financial sector.

In a public notice dated April 14, 2026, CBK said the Consumer Protection Framework Technical Working Group has finalised the drafting of the framework. The regulator noted that the framework is intended to establish overarching standards for fair treatment, transparency, product suitability, protection of consumer assets, responsible business conduct and enhanced market conduct supervision.

The framework is anchored on six key consumer protection principles. These include fair treatment, transparency, product suitability, asset protection, accessible complaints handling, and data privacy. CBK stated that the framework is designed to guide conduct across Kenya’s financial sector.

“We hereby invite the public, industry stakeholders, consumer groups, and all interested parties to review and submit comments on the Draft Financial Consumer Protection (FCP) Framework for Kenya,” the notice stated.

The regulator said submissions must be made in line with statutory requirements and should be sent to CBK or participating regulators by Tuesday, April 28, 2026. It added that all submissions must be made using the prescribed comment submission template, which is available alongside the draft framework on the CBK website.

CBK further clarified that completed templates can be submitted electronically or delivered in hard copy to its offices. “Completed templates may be submitted either electronically to cpf-dfs@centralbank.go.ke or delivered in hard copy to any Central Bank of Kenya office,” the notice added, while directing that the subject line should read: “Public Participation Draft Financial Consumer Protection Framework.”

The draft framework is also accessible through the websites of other regulators, including the Capital Markets Authority, Insurance Regulatory Authority, Retirement Benefits Authority, Sacco Societies Regulatory Authority, Communications Authority of Kenya, and the Competition Authority of Kenya.