Airtel Money Gains Access to 22,000 KCB Agents in New Financial Services Deal

Airtel Money users will soon enjoy wider access to cash services across Kenya. A new partnership with KCB Bank will allow customers to deposit and withdraw money through more than 22,000 KCB agents nationwide.

The agreement is aimed at expanding financial access by bringing mobile money services closer to customers and strengthening interoperability within Kenya’s financial sector. The two firms say the collaboration will help reduce barriers to financial services, improve customer convenience and support the growth of the country’s digital financial ecosystem.

Under the arrangement, Airtel Money customers will be able to conduct cash transactions at KCB’s extensive agency network, significantly increasing the number of service points available to users across the country.

Airtel Money Kenya Managing Director Anne Kinuthia-Otieno said the partnership aligns with the company’s goal of making financial services more accessible and convenient. She noted that access to KCB’s widespread agent network will make it easier for customers to deposit and withdraw money regardless of their location.

KCB Bank Kenya Managing Director Annastacia Kimtai said the collaboration reflects the lender’s commitment to innovation and partnerships that promote a more connected financial services landscape. She added that expanding access points for mobile money services would help strengthen and grow Kenya’s mobile money ecosystem.

The partnership comes as financial institutions increasingly seek collaboration to deepen financial inclusion and expand digital financial services to underserved communities.

To use the service, customers will need a valid national identification document and a registered Airtel Money account. Deposits will be free of charge, while standard withdrawal fees will apply.

The deal marks another step in the integration of banking and mobile money services, offering Airtel Money customers a broader network through which to access cash and other financial services.