Airtel Kenya has expanded its retail and customer service network in Nairobi by launching four new customer service centres to meet the growing demand for mobile financial services and digital connectivity. Announced by Managing Director Ashish Malhotra, this move aligns with Airtel’s broader strategy to double its customer touchpoints across Kenya by the end of the year.
New Outlet LocationsThe newly launched service touchpoints are strategically placed across major residential and commercial growth corridors in Nairobi:Development House4.8(4)Movie rentalOpenCentral Business DistrictThis marks Airtel’s third customer service shop within Nairobi’s Central Business District.
Freedom Heights (Lang’ata)This is established as Airtel’s very first customer care shop in the Lang’ata area.Magunas Superstores3.6(17)Telecommunications service providerOpenTelaviv,NairobiOperating as a shop-in-shop concept to extend accessibility along the Eastern Bypass.
Garden City Mall4.5(22.6K)Shopping mallOpenTusker VillageA modern kiosk designed to easily serve clients along the busy commercial highway.Available Customer ServicesSubscribers visiting these locations can access a wide array of in-person retail support services, including:SIM Services: Assistance with new customer onboarding, SIM card registration, and quick SIM replacements.
Airtel Money Support: Complete transactional assistance, mobile wallet registration, and localized financial solutions.Device & Data Setup: Support for data solutions, voice products, and phone configuration troubleshooting.Business Solutions: Dedicated voice and data package assistance tailored specifically for enterprise and individual clients.
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